The Kollecto+ debt collection platform makes collection processes run more smoothly and efficiently.
Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.
- The work processes in the various EOS national subsidiaries are largely identical.
- A centralized debt collection platform is designed to exploit these synergies and save costs, e.g. for development.
- Bosnia, Serbia, Slovenia and Romania will be the next countries to roll out the software and another eight countries are to be connected to the system within the next five years.
Debt collection software is basically the mainstay of a debt collection service provider. It’s where all data about collection cases and defaulting payers are collected, retrieved and processed. Until now, a lot of EOS national subsidiaries have been developing their own software. In future, Kollecto+ is set to ensure that processes are standardized and synergies better exploited across borders to ensure a smoother and more efficient collection process.
“In debt collection, 80 to 90 percent of the work processes are very similar across all countries. The remaining 10 to 20 percent can be readily configured in the system and adapted to the respective circumstances of the specific country,” says Igor Stojancevic, the project manager responsible for migrating the system in Croatia, where the software was piloted. But the Kollecto+ project began much earlier.
Three steps forward, one step back.
It’s no coincidence that the developer team is from Romania, as this is where the precursor software Kollecto was developed. Kollecto+, however, is not so much an update as a general revision. A look at the make-up of the team is a clue to how much the project is being prioritized, as the project is being conducted with the backing of none other than Marwin Ramcke, in his capacity as EOS Group Director with responsibility for Eastern Europe.
We built it module by module, always three steps forward and one step back again.
Shared costs and experiences.
Even if everything is not yet running perfectly, the benefits of having a centralized system are still apparent. The more of our companies that are working with Kollecto+, the more experience can be incorporated into the ongoing development of the system. Any problems occurring today are likely to have been rectified long before the rollout of the next country. Every national subsidiary that has the capacity to do so is also contributing new ideas and functions to the system. “In Poland and North Macedonia they are currently working on the first automated processes. This means that in future there will be fewer and fewer repetitive work steps,” says Igor. All users of the system are sharing the costs for its ongoing development.