The IT Infrastructure division is responsible for numerous technical platforms and IT services that are used by EOS customers and around 2,400 users in Germany and Europe.
IT Infrastructure operates in a challenging environment of cultural and technological change. It pursues multiple objectives simultaneously:
IT Infrastructure gets agile: We use agile methods, form joint ventures with our customers and test out cross-functional or virtual teams as part of our systematic transformation into an organisation with a decentralised structure. We give our product teams autonomy when it comes to selecting technology with the aim of employing state-of-the-art infrastructure and providing our customers with continuous innovation.
IT Infrastructure goes cloud: We are establishing a private cloud. Our first customer products are already running in the cloud. We are automating the delivery of standardised infrastructure and breaking away from the traditional mindset of stable IT operations: "Never touch a running system" is not an option for us. We try out numerous technologies, and it is accepted that technologies will compete with each other. We learn from experience, analyse the latest market trends and implement the insights gained as quickly as possible. We act where others bide their time. Our motto: Fail fast! Learn faster!
Our customers are diverse, and we adapt to their needs in order to provide them with the best possible support for achieving their aims. In the field of stable IT, we analyse specific requirements and provide the appropriate custom-fit technology, both as part of projects and in day-to-day business.
We offer joint ventures and cross-functional or virtual teams for our agile customers. Our specialists collaborate on sprints and contribute their expertise to the teams directly and on an equal footing.
We ensure high availability of the base IT. We achieve this through the most modern architecture and technology as well as the continuous development and expansion of our competencies.
IT Infrastructure is organised into four competence centres and a team with responsibility for the strategic development of IT Infrastructure and handling various infrastructure projects:
CC IaaS is responsible for two equivalent data centres (Tier IV) running more than 2,000 systems that are virtualised to the largest extent possible. Storage and backup represent another technological area. IaaS also provides the central and local network infrastructure, including all WAN connections.
CC PaaS is responsible for the private cloud, including all aspects of automation, continuous delivery, container virtualisation and the server operating systems used at EOS. The aim is for the cloud to gradually replace the traditional provision of IT infrastructure altogether.
CC SaaS is responsible for central monitoring and database. SaaS offers customers the use of services as a service and continuously expands these services in response to customer requirements.
CC Central Services & Support is responsible for the service desk for 2,400 users and for the provision of state-of-the-art end devices (Windows, Linux, Mac), telephony, mobiles and printers to all users. Our in-house print shop sends out around 2.5 million letters every month.
Strategy Infrastructure & Project Management (PMI and agile) offers the competence centres the best possible support for the continuous development of their platforms.